Customer experience in the age of COVID-19

Before: It was about delivering “delightful, personal, relevant interactions in real-time.”Now: It’s about “supporting critical needs in an exclusively digital world.” – Shantanu Narayen – CEO, Adobe | From the 2020 Adobe Summit

Webinar: The New Normal for Retail Banking – How to deliver Customer Experience post Covid-19

Broadcast Date: October 15th 1 pm Eastern

  • Learn about the challenges Retail Banking industry is facing during the pandemic
  • See how some organizations are adapting to meet the challenges
  • View customer experience use cases
  • Discussion and Q/A


Manish Shah
Sr. Technical Partner Development Manager, Adobe

Manish Shah has an extensive background in Cross-Channel Campaign Management and supporting organizations deliver a cohesive customer experience by integrating Marketing Automation with CRM and developing the marketing technology ecosystem. At Adobe, Manish’s focus has been around enabling customer success through working with the partner ecosystem. Manish is a certified Adobe Multi-Solution Architect.

Saba Narayanan
Head of Marketing, PayHuddle

Squirrels, rabbits, and elephants fascinate him the most, and Saba Narayanan studies their characteristics deeply. He is a master of story-based communication and uses stories involving these animals on a day-to-day basis. He is fascinated by the thought of driving value through customer experience in the banking industry. He drives marketing for PayHuddle Solutions, which works with some of the leading payment schemes, acquiring, and issuing banks worldwide.

Pandyan Ramar
CEO, OnwardPath

Pandyan Ramar is a Solutions Architect who has delivered digital experience capabilities to twenty+ large enterprises across the globe. Pandyan Ramar leads the growth and operations of OnwardPath  – a professional services company that helps enterprises define and implement Digital Transformation projects.