We've helped some of the largest healthcare organizations in the country modernize their digital platforms, improve member experience, and build content architectures that scale. These are the programs we've been part of.
One of the largest health insurance providers in the United States — serving more than 40 million members across multiple regional brands — faced mounting constraints from its legacy Oracle WebCenter Sites infrastructure. Regional websites and member portals could not keep pace with digital innovation demands, and managing multi-brand governance across dozens of state-level divisions had become operationally unsustainable.
The organization needed to migrate tens of thousands of documents and digital assets to a modern platform while maintaining continuous operations across development, staging, and production environments.
Working as part of a multi-vendor enterprise delivery team, our AEM consultants led and supported the migration of regional websites and member portals from Oracle WebCenter Sites to Adobe Experience Manager. The program required both technical depth and operational discipline — delivering against an enterprise timeline without disrupting live digital services.
The modernization established a scalable digital foundation across multiple regional health plans — enabling faster content velocity, centralized digital asset management, and a developer experience that reduced time-to-publish for plan information and regulatory updates. The platform now supports the digital needs of tens of millions of members with shared infrastructure and enterprise governance.
Harvard Pilgrim Health Care — serving more than 2.4 million members across Connecticut, Maine, Massachusetts, and New Hampshire — relied on a mission-critical public website and member portal as primary digital touchpoints for plan information, member services, and self-service tools.
The organization required experienced development resources capable of maintaining platform stability while continuously implementing enhancements — improving navigation, search, and third-party integrations without disrupting production services for millions of active members.
Working as part of the Prime Systems Integrator's enterprise delivery team, our consultants provided ongoing development, maintenance, and enhancement support across the Harvard Pilgrim public website and member portal. The engagement required the discipline to deliver continuous improvements within an established enterprise IT governance model.
The engagement delivered a continuously evolving digital experience for millions of healthcare members — improving usability and self-service capability while maintaining the reliability a regional health plan depends on. The BOX integration extended the portal's document management capabilities, reducing friction in high-volume member interactions.
Northwestern Memorial Hospital — a nationally ranked academic medical center with more than 26,000 employees — needed to modernize and rebrand its enterprise intranet. The existing platform lacked the scalability and governance required to support a rapidly expanding organization, where new acquisitions and departmental restructuring demanded a flexible architecture.
More than 100 departments required the ability to independently author and manage content, while leadership required standardized URL structures, unified branding, and centralized governance over policy and procedure documents. Because the intranet serves as the primary operational information hub for physicians, nurses, and clinical staff, high availability was non-negotiable.
Our consultants designed and implemented a highly scalable Web Experience Management architecture using Oracle WebCenter technologies — enabling distributed content ownership while maintaining enterprise governance, branding consistency, and clinical-grade availability.
The platform established a scalable enterprise digital foundation capable of supporting the hospital's continued organizational growth — reducing IT dependency for routine content updates, standardizing internal communications governance, and delivering reliable access to critical operational information for clinical and administrative teams across the enterprise.
We work inside enterprise delivery teams and lead independent engagements. Either way, we bring platform expertise and healthcare context that most firms can't match.
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